1. Overview
Digital services and credentials are made available shortly after a verified payment. Completed transactions are generally non-refundable, except where this policy states that a request may be reviewed.
2. Subscriptions
Subscription time begins when payment completion is verified. A request may be reviewed when a major service failure prevents access to the paid capability and support cannot provide a reasonable remedy.
3. Marketplace purchases
A marketplace order may be reviewed if the purchased item was not delivered, the delivered item materially differs from its listing, or a verified duplicate charge occurred. Claims based only on a change of mind are not normally eligible.
4. Request a review
Contact support@dispost.my.id with your account email, order reference, and a concise description of the problem. Do not include passwords or private credentials in the message.